Frequently Asked Questions
How do I enroll in Online and Mobile Banking?
Customers can self-enroll through the Online Banking registration process (Login | Enroll Now) or by contacting a PrimeBank representative for assistance.
Does my business account integrate with QuickBooks?
Direct integration with QuickBooks is available for eligible business accounts. Contact a banker for details on compatibility and setup.
Which versions of QuickBooks are supported?
Integration for both the application and web-based versions of QuickBooks is available, but supported versions may vary. A PrimeBank representative can provide current compatibility information.
How do I connect my account to QuickBooks?
Connection steps may vary depending on the QuickBooks version and services used. A banker can guide you through the setup process.
How do I reset my Online Banking password?
Customers can use the “Forgot Password” feature within Online Banking or contact PrimeBank for assistance.
Debit Card
How do I report a lost or stolen debit card?
Debit cards can be disabled 24/7 via Online & Mobile Banking or by calling (888) 297-3416. Customers may also contact the bank directly during regular business hours to report a lost or stolen card so appropriate action can be taken.
How do I activate my debit card?
Debit cards can typically be activated by following the instructions provided with the card or by contacting PrimeBank.
Are there fees for using my debit card?
Fees may apply for certain transactions, such as out-of-network ATM usage. Details are outlined in the account disclosures.
How can I find a nearby ATM?
Customers can locate ATMs using Online and Mobile Banking or via the Locations menu on our website.
Personal Accounts
How do I open a personal account?
Customers can open an account by visiting a PrimeBank branch. A banker will review account options and required information.
What are the ways to withdraw money from my checking account?
Funds can be accessed through ATM withdrawals (fees may apply), in-branch transactions, or by requesting cash back at eligible merchants when using a debit card.
How do I order checks?
Check orders can be placed through approved vendors or by contacting PrimeBank for assistance.
How do I enroll in paperless (eStatements)?
Customers can enroll in eStatements through the Online and Mobile Banking ‘Documents’ menu.
Business Accounts
How do I open a business account?
Business accounts can be opened by visiting a PrimeBank branch. A banker will review account options and required documentation.
What documents are required to open a business checking account?
To open an account, businesses typically need identifying information for owners and authorized signers, business formation details, and tax identification information. Additional documentation may be required depending on the ownership structure.
Can I transfer funds between my personal and business accounts using Online Banking?
Transfers between eligible linked accounts are available via Online & Mobile Banking.
Can I pay vendors electronically from my account?
Yes. Businesses may have access to electronic payment options, including BillPay, ACH and/or wire transfers, depending on services established.
Can I accept debit and credit card payments from my clients?
Yes. Businesses may have access to tap-to-pay solutions that allow you to accept debit and credit card payments in person or on the go using a compatible mobile device, depending on services established. Customized point-of-sale and/or virtual terminal solutions are also offered in partnership with PrimeBank’s preferred provider. Contact a banker for details on compatibility and setup.
Can I send ACH payments from my business account?
Yes. ACH origination is available for eligible business accounts.
What is a wire transfer?
A wire transfer is an electronic payment used to send funds securely between financial institutions, typically for time-sensitive transactions.
How do I send an international wire transfer in foreign currency?
Foreign currency payments may be initiated through wire services. A banker can assist with requirements and applicable fees.
How do I send an international payment in U.S. dollars (USD)?
USD international wires can be initiated via Online & Mobile Banking for eligible businesses, or via wire transfer services.
What is the difference between ACH and wire transfers?
ACH transfers are typically used for routine, lower-cost payments and may take one or more business days to process. Wire transfers are generally faster and used for time-sensitive or higher-value transactions.
Can I make multiple payments to different vendors at the same time?
Batch payment capabilities are available depending on the services established for the account.
How can I expedite a time-sensitive or critical payment?
Wire transfers are commonly used for expedited payments. A banker can help determine the best option.
Can I upload a spreadsheet to create ACH payments?
File upload capability is available for ACH payments for eligible businesses. Contact a banker for details.
How do I add a team member to my Online & Mobile Banking dashboard?
Authorized users can be added through business online banking administration tools or with assistance from PrimeBank.
How do I manage a team member’s access to accounts, payments, and settings?
Access levels and permissions can be customized within business online banking, depending on the services enabled.
Remote Deposit Capture
What is Remote Deposit Capture?
Remote Deposit Capture is a service that allows businesses to deposit checks electronically by submitting check images instead of visiting a branch. Check images can be captured and submitted via the mobile banking app or an optional desktop check scanner (Desktop Deposit).
How can Remote Deposit Capture help me process incoming checks faster?
By submitting deposits electronically, businesses can reduce processing time and improve funds availability compared to traditional paper deposits.
What are the benefits of using Remote Deposit Capture?
Benefits include increased convenience, improved efficiency, reduced need for in-branch visits, and reporting and research capabilities.
