Protect Yourself against Phishing
Phishing usually comes in the form of fraudulent emails that appear to come from legitimate sources. These ask customers to verify personal information or link to counterfeit websites that appear real.
Watch for e-mails that:
- Urge you to act quickly because your account may be suspended or closed, or to update your personal information.
- Don’t address you by name, but use a more generic one like “Dear Valued Customer”.
- Ask for account numbers, passwords, access ID’s, or other personal information.
Prime Bank will NEVER ask for sensitive information, such as account numbers, access ID’s, or passwords, via e-mail.
Tips from the American Bankers Association for safeguarding your information:
- Do not give your Social Security Number or other personal credit information about yourself to anyone that calls you.
- Tear up receipts, bank statements, and unused credit card offers before throwing them away.
- Keep an eye out for any missing mail.
- Do not mail bills from your own mailbox with the flag up.
- Review your monthly accounts regularly for any unauthorized charges.
- Order copies of your credit report once a year to ensure accuracy. You may log onto www.annualcreditreport.com or call 1-877-322-8228 for a free credit report from any or all three credit reporting agencies.
- Do business with companies you know are reputable, particularly online.
- Do not open e-mail from unknown sources and use virus detection software.
- Protect your PINs (don’t carry them in your wallet!) and passwords; use a combination of letters and numbers for your passwords and change them periodically.
- Report any suspected fraud to your bank and the fraud units of the three credit reporting agencies immediately.
- TransUnion: (800) 680-7289
- Experian: (888) 397-3742
- Equifax: (800) 525-6285
If you become a victim, contact:
- The fraud departments of the three major credit reporting agencies.
- The creditors of any accounts that have been misused.
- The local police to file a report.
- The bank to cancel existing accounts held in your name and re-open new accounts with new passwords.
Prime Bank if committed to safeguarding our customers’ financial information. Maintaining our customers’ trust and confidence is a top priority. To learn more about how we protect your information, you may view our Privacy Notice.
Skimming is a method by which thieves steal your credit and debit card information by using devices and/or cameras that affix to the card reader on ATMs, gas pumps, and point of sale (POS) machines. Skimmers are made to look very similar to the real credit card slots, so visual inspection alone might not always detect them. Carefully look over the machine and gently tug on the card reader before inserting your card. If the card reader is loose or breaks off, don't panic...you didn't break the machine. Chances are, you just removed a skimmer! Report this immediately to a bank employee. If this occurs after hours, please insert the skimming device into the night depository and leave a message for bank personnel at 405-340-2775 with your contact information. If you see anything suspicious or out of place, do not use the ATM and contact the bank.
Your safety is very important to us, not only at our ATM, but at any ATM you use. Observe your surroundings before using any ATM machine.
- If you see anyone or anything suspicious, cancel your transaction and leave immediately.
- If you feel you are being followed after leaving the ATM, call the police and go to a crowded, well-lit area.
- Keep your car doors locked and passenger windows up while making your transaction and put your cash away immediately. Count your money later, and always keep your receipt.
- While most ATMs are available 24 hours a day, plan your withdrawals ahead of time if possible to avoid late-night transactions.
- Always protect your PIN number; do not give it to anyone and cover the keypad while entering your PIN to shield it from prying eyes.
What is Identity Theft?
Identity Theft occurs when someone acquires your personal information and uses it without your knowledge to commit fraud or theft. It is a serious crime and cases are growing. An all-to-common example is when an identity thief uses your personal information to open a credit card account in your name.
No matter how cautious you are, there is no way to completely prevent identity theft from occurring, but there are ways you can help minimize your risk. This page contains valuable information on how you can protect yourself by managing your personal information wisely, the warning signs of identity theft, and what to do if you become a victim.
- Don’t give out personal information over the phone, though the mail, or over the internet unless you’ve initiated the contact or are sure you know whom you’re dealing with.
- Don’t carry your Social Security Card with you; leave it in a secure place. Carry only the identification and credit and/or debit cards that you need.
- Don’t put your address, phone number, or driver’s license number on credit card sales receipts.
- Social Security numbers or phone numbers should not be put on your checks.
- Shred your charge receipts, copies of credit applications, insurance forms, physician statements, checks and bank statements, expired charge cards you’re discarding, and credit offers you get in the mail.
- Secure your credit card, bank, and phone accounts with passwords. Avoid using easily available information like birth date, the last four digits of your SSL, or your phone number. When opening new accounts, you may find that many businesses still have a line on their applications for your mother’s maiden name. Use a password instead.
- Secure personal information in your home, particularly if you have roommates or hire outside help.
- Promptly remove mail from your mailbox. If you’re planning to be away from home and can’t pick up your mail, call the U.S. Postal Service at 1-800-275-8777 to request a vacation hold.
- Ask about information security procedures in your workplace. Find out who has access to your personal information and verify that records are kept in a secure location. Ask about the disposal procedures for those records as well.
- Before revealing any personally identifying information (for example, on an application), find out how it will be used and secured, and whether it will be shared with others. Ask if you have a choice about the use of your information. Can you chose to have it kept confidential?
Check your Credit Report
Order copies of your credit report once a year to ensure accuracy. You may log on to www.annualcreditreport.com or call 1-877-322-8228 for a FREE credit report from any or all three credit reporting agencies. (The law allows credit bureaus to charge you up to $9.00 for an additional copy of your credit report.)
Make sure it is accurate and includes only those activities you have authorized.
By checking your report on a regular basis you can catch mistakes and fraud before they wreak havoc on your personal finances. Don’t underestimate the importance of this step.
Equifax – www.equifax.com
To order your report, call: 1-800-685-1111
To report fraud, call: 1-800-525-6285
Experian – www.experian.com
To order your credit report, or to report fraud, call: 1-888-EXPERIAN (397-3742)
TransUnion – www.transunion.com
To order your report, call: 1-800-916-8800
To report fraud, call: 1-800-680-7289